MAN Customer Centre

Welcome to the MAN Customer Centre

Come on in and make collecting your vehicle truly special.

We make picking up your vehicle a special occasion

Collecting your new MAN vehicle is a big day. Enjoy your special day with us for an experience you’ll never forget: we offer a guided factory tour or free driver training, you can visit the MAN Brand World and our vintage vehicle exhibition, and we will personally introduce you to your new MAN or NEOPLAN bus. We also welcome you as a guest in our MAN restaurant. Let us make your day with us unforgettable: Welcome to the Munich MAN Customer Centre!

Customer Centre Check-in

Your day at MAN starts with checking in at our Customer Centre when you and your accompanying persons arrive. Our team will welcome you at our Welcome Desk.

The MAN team will go through the day’s agenda with you – from your arrival to your first drive in your new bus. We will schedule the events of the day according to your preferences and needs. Of course, there will also be plenty of time to treat yourself in our restaurants, visit the MAN shop and more.

If you arrive by car you can park in the parking garage P51 / customer/visitor area. You are already registered at the entrance gate. Detailed directions can be found here.

Your day at MAN – what we offer

MAN Factory Tour

Experience first-hand how our efficient MAN high-tech trucks are built

Get a glimpse behind the scenes: We welcome you into the heart of our company – our truck production. During the MAN factory tour at our Munich site you see the development of the chassis, witness the "marriage" – when the cab and the chassis are joined together in the final assembly – and experience the initial commissioning of one of our trucks. Your guide will also have interesting facts on hand and tell you everything you want to know about tradition and innovation at MAN.

The tours start at 8:00 or 10:00. The minimum age for participation in the tour is 10 years.

Additional services for you

Exclusive services only for you: Our VIP service will make your vehicle pick-up a truly special premium experience. — VIP Event

Take your new vehicle for a test drive accompanied by one of our MAN experts and feel it come alive on the road. — Test Drive

Book your test drive in advance and the MAN team will take care of the provisional registration for you. — Provisional Registration

The vintage vehicle exhibition showcases historic vehicles spanning over a century of MAN commercial vehicle construction. — Vintage Vehicle Tour

VIP Service

Exclusively for you: Make your vehicle collection a VIP event

Make the day even more special for yourself and your accompanying persons with our exclusive extras: With our VIP service, the MAN vehicle collection hall becomes your stage for an all-around premium experience. Celebrate with a reception and an exclusive MAN bouquet while enjoying your individually curated presentation on the big screen. The symbolic handover of the keys to your new vehicle will be captured on camera, so that you can look back on your special moment. On request, we are happy to present you with an individually engraved handover key.

Enjoy our exclusive VIP service. We are happy to tailor your unique MAN event to your personal wishes. Please contact our Customer Centre team for more information. Contact us via telephone or email.

Test Drive

Experience your new MAN vehicle come alive on the road

Do you want to take your new vehicle to the test? No problem! Get behind the wheel and take it for a spin with one of our MAN experts. See for yourself how you and your new vehicle can master any situation on the road. Your MAN coach will explain all the technical possibilities your new bus has to offer and share valuable tips and tricks for a safe and efficient journey.

Please book your personal test drive in advance. Please contact our Customer Centre team for more information. Contact us via telephone or email.

Provisional Registration

We take care of your provisional registration

Do you need a provisional registration for collecting your new vehicle? We take care of it – including fully comprehensive insurance! Just ask for it when arranging a collection date with our MAN sales team. On the day, the check-in team will take a copy of your driving licence and issue you your 5-day provisional registration. (Our international clients have the option of an initial registration valid for 30 days.)

MAN Vintage Vehicle Tour

Experience the history of commercial vehicles.

The MAN brand has stood for success and expertise in the construction of commercial vehicles for more than a century. Don’t miss this opportunity to get a close look at our unique collection of historic MAN vehicles. Your personal MAN guide will accompany you and show you the highlights of our history and technology.

Please book your personal tour of our vintage vehicle exhibition in advance. Please contact our Customer Centre team for more information. Contact us via telephone or email.

The restaurant invites you to take a break and relax: enjoy our massage couches, hot beverages, tablets with internet access, photo station and much more.

Let us make your day special

Enjoy your unique day at MAN

We want you to feel well looked after during your visit: take a relaxing break in our bistro or browse our MAN shop. Join us for lunch or a coffee in our MAN restaurant. Enjoy MAN!

MAN Restaurant

You and your accompanying persons are our guests for the day when you collect your new vehicle. Lunch with daily changing specials is available between 11:00 and 15:00. Or have a coffee break in our restaurant during your stay.

MAN Shop

Explore the MAN Brand World: The MAN shop offers you a complete collection of our MAN merchandise – from miniature collectors’ vehicles to clothing and accessories from the MAN collection. You will also find the perfect gift for little MAN fans as well as our exclusive and high-quality bikes from our MAN series, and much more.

MAN Shop

The highlight of your special day at MAN is, of course, the personal vehicle handover: our vehicle expert will show you every detail of your new vehicle

Your personal vehicle handover – the highlight of your special day at MAN

The time has come... the highlight of your special day at MAN: your personal vehicle handover. Your new MAN vehicle is already waiting for you – polished and ready for the road. Prepare to be blown away by your new MAN vehicle!

Together with your MAN vehicle instructor you get to see your MAN vehicle up close for the first time. Take your time and enjoy the moment! Then your advisor will go through the vehicle induction with you and explain all the amazing details of your new vehicle. You will learn about all the different technical features and controls. Should you have any questions, just ask. We are proud of our products and are happy to talk to you about them.

Take all the time you need to familiarise yourself with your new MAN / NEOPLAN bus. Afterwards, please come see our check-in team to get your vehicle documents and delivery note. While we get everything in order for you, you will have time to fill in a quick questionnaire on our feedback tablet. At the end of this very special day you will receive all your documents and we wish you a safe and enjoyable drive. What are you waiting for? Get into your new MAN / NEOPLAN and cruise out of the MAN Bus Forum and onto the road – where you and your vehicle belong.

The MAN vehicle handover in pictures.

You have to be there to experience it. Each moment is unique. Be amazed and inspired – like so many happy customers before you.

Display more pictures

Our event packages for you

The MAN event packages GOLD, SILVER and BRONZE make your day at MAN a truly special experience. The best thing about it: you don't have to worry about anything – just turn up and enjoy. Our event packages for you:

Our event packages for you:

MAN and Munich - the ultimate combination for connoisseurs

Our event packages add that special something to make your vehicle collection at MAN Munich a day to remember. Turn your day at MAN into a relaxing and eventful mini break – for yourself, you and your accompanying person(s), or the whole family. We take care of everything: from hotel and accommodation, the transfer between hotel and MAN Truck Forum to selected activities in Munich – everything you need for a perfect stay.

Bookings for our event packages are directly handled by our partner agency. Please fill in the contact form and send it to Global Event Solutions GmbH (GES). The GES team will get in touch with you to tailor the event package programme to your requirements. Please contact +49 241 413520 should you have any questions.

GES contact form

^{Source: Nagy / Presseamt München}

Event package MAN GOLD

INFINITY Hotel & Conference Resort Munich

The INFINITY Hotel & Conference Resort Munich in Unterschleißheim is the perfect place if you want to treat yourself to something special. It is the biggest hotel and conference resort in the north of Munich, with the Bavarian state capital on its doorstep, and offers convenient transport links to the city centre and the airport. The warm atmosphere and stylish design of the hotel and your room provide the perfect space to relax in.

Services

Accommodation in the superior double room at the INFINITY Hotel & Conference Resort Munich
Lavish breakfast buffet
Your personal choice of activities from our programme

Price for 2 adults: € 250

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Event package MAN SILVER

Leonardo Royal Hotel Munich

The 4-star superior Leonardo Royal Hotel Munich is situated at the historic site of Munich’s first airfield in Oberwiesenfeld and welcomes you with a sophisticated blend of modern architecture and stylish interior. Right next door to the Olympiapark and just 50 m from the metro station, the Leonardo Royal Hotel Munich is the ideal base for your Munich adventure. The luxurious and well-equipped sauna and fitness centre as well as the elegant flair of the »Leo90« Lounge make your stay a relaxing experience.

Services

Accommodation in the comfort double room at the Leonardo Royal Hotel Munich
Lavish breakfast buffet
Your personal choice of activities from our programme

Price for 2 adults: € 230

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Event package MAN BRONZE

Select Hotel Dachau Munich

The Select Hotel Dachau Munich offers comfortable stays in their Alpine-style rooms. You can sit back and enjoy the hotel bistro, lounge bar and free Wi-Fi. The city centre of Dachau is also within easy reach, just 15 minutes by foot from this excellent business hotel. Arriving by car couldn’t be easier: the hotel is close to all major motorways to Munich and the airport, which is only 29 km away.

Services

Accommodation in the superior double room at the Select Hotel Dachau Munich
Lavish breakfast buffet
Your personal choice of activities from our programme

Price for 2 adults: € 180

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Select your activities

Make your experience in Munich unique

Our event packages offer varied and interesting activities. Our selection of activities includes:

Day ticket for city sightseeing around Munich
Visit to a Munich brewery
Trip to the Allianz Arena with the FC Bayern Erlebniswelt
Guided tour of Bavaria Film Studios
Visit to Sea Life at Olympiapark Munich

When booking one of our MAN event packages, our partner agency GES will arrange your personal activities programme with you. Costs for activities are not included in the package price.

^{Source: Nagy / Presseamt München}

Our MAN vintage vehicle tour: Explore the history of technology

A trip through the 100-year history of MAN commercial vehicles: Go on a personal vintage vehicle tour and see our unique collection of original historical vehicles up close.